Shipping and Returns
At My Cooling Towel™, we stand by all of our products with 100% satisfaction guarantee, We want you to be happy and to have had a positive experience with My Cooling Towel™. If your order is not what you expected simply return it within 30 days for a full refund, Return shipping costs are the responsibility of the customer. For purchases from one our partners, these will have their own returns policies. We recommend returns be sent via a trackable Post or courier service with insurance.
All return requests should be submitted in email with the reason for return clearly outlined.