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Customer Service

Customers will never love a company until its employees love it first! Simon Sinek

ORDER PROCESSING

Most orders are processed within 1-2 business days of receipt. Business days are Monday to Friday excluding all holidays. If you have any questions concerning the shipment of your order, please contact us via email or call us at +353 1 9081517.

PAYMENT METHODS

We accept the following credit cards: American Express, Visa, Mastercard, and Discover, Shopify Payments, Paypal, For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that looks Suspicious.

RETURNS

At My Cooling Towel™, we stand by all of our products with 100% satisfaction guarantee, We want you to be happy and to have had a positive experience with My Cooling Towel™. If your order is not what you expected simply return it within 30 days for a full refund, Return shipping costs are the responsibility of the customer. For purchases from one our partners, these will have their own returns policies. We recommend returns be sent via a trackable Post or courier service with insurance.

All return requests should be submitted in email with the reason for return clearly outlined.